James, what a guy, what a professional.Recommended to us by police colleagues and so we contacted James having no knowledge of mortgages at all.James quickly arranged a phone call with us and from that moment on he's been a pleasure to deal with James has been patient and approachable and has probably gone above and beyond.My partner and I made the process quite difficult at times (my partner decided to change her mind on the house we were buying, despite agreeing on a different one) but James wasn't phased and basically picked up from where we left off, despite a gap in communication of a few months (our fault not James')In the last few days, James has proactively pursued our mortgage lender to chase up a decision in order to try to help us complete sooner rather than later, and this work has gone a huge way to a completion date now highly likely to be before Xmas.James, thanks for everything!Andy and Caroline